In order to provide our customers with a complete understanding of the features
and usage of our products, Euroson offers several installation
and training services. These include On Site as well as Internet
based training and technical assistance. Each provides detailed
sessions covering setup, configuration, trouble shooting
and performance optimization.
One Day, On Site Installation and
Training
Recommended for new installations
and when new devices or servers are deployed. A highly qualified
system technician visits the installation sight for a full
working day. A thorough review of all device and software
configurations and settings is provided to optimize performance
and system reliability. Sessions for software training and
integration of the storage system into the workflow are also
included.
Hourly, Internet Session Configuration
and Training
Recommended for installations which
are connected and running, but which require assistance with
settings and configuration, device optimizations, and usage
of special features. A live internet session provides individual
or group user training which allows interactive review and
modification of key settings and features to insure that
the customer’s unique storage requirements are achieved while
delivering optimum system performance and reliability.
Installation services purchases may
be ordered at the time of acquisition of the hardware/software
solution, and they can also be purchased separately. On Site
services are provided on a per diem fee schedule and must
be scheduled two weeks in advance. Internet session training
can be purchased as 1 Hour and 3 Hour Comprehensive sessions.
Web-based sessions can often be purchased and scheduled for
the same day. The actual agenda is defined by the customer
requirements.
For additional information or to schedule
a session, please contact mcreu@eurosonamerica.com or call
Michelle Reu at 1-800-423-1122, extension 12.
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