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Support Contracts

Euroson America offers Software Support Contracts which provide unlimited technical support for the software that is currently managing your storage device or system. This contract provides you with these significant benefits:
  • Technical Assistance and trouble shooting of the software and server
  • Assistance with system setup, configuration and maintenance
  • No charge product upgrades, service packs and fixes.
PoINT Software & Systems continues to develop valuable new features and to add support for new and improved devices and technologies. As an example, the latest release of the PoINT Jukebox Manager, V7.1 introduces many significant enhancements, including advanced cachig, media quality check, and an improved User Interface. Our no cost Upgrade Program provides current Support Maintenance Contract customers with free access to these releases.

For complete information on PoINT Software support contracts contact us!

The renewal of your contract is not automatic. If you are a licensed customer with a valid support contract, you will receive a notification via E-mail approximately 60 days prior to its expiration. This notice will include a quotation for your renewal, as well as all current license and version information.

If you are a licensed PoINT customer without a valid software support contract, please contact us to purchase a new One-year contract. While the reinstatement rate for this contract is slightly higher than the standard renewal rate, the contract includes an Upgrade to the latest version of the software at no cost to you.