Technical Support - Support Ticket

This email is in response to your report of a technical issue. To help us better assist you, please add the required information below, attach your log file, and send to pointhelp@optonline.net. You will be contacted promptly by a support representative.

	* Indicates Required Fields
*Name:
Company:
*Primary Reach Telephone:
Alternate Reach Telephone:
*E-mail Address:
Software Version:
Current Software Serial Number:
Product Key:
License Key:
Licensed Device (Supported Hardware):
Support Expiration Date:	/ /
* Brief Description of Current Issue:
Please also email us your PoINT Jukebox Manager logfile. This can be done by Choosing View, Then Logfile in the PoINT Administration Tool, and then saving the log as a text file.