If
you are a customer with a valid Maintenance Agreement and
you are experiencing problems with your software or Library
system we are here to provide assistance.
In order for us to provide the best response, it is suggested that you obtain
and provide us with the following information:
-
The
serial number and current build of your software
- A copy
of the software’s error log file
- A detailed description
of the problem, including any recent changes to the server,
software or other applications.
You can obtain Technical Assistance
by email or telephone.
Technical
support by telephone is available Monday-Friday 9:00 am
to 6:00 pm (Eastern) by calling
our toll free Hotline 1-800-423-1122, extension 17.
If
you are calling outside of normal business hours, please
leave a detailed voicemail message,
including your name, company name, the serial number
of your software, and a brief description of the problem.
Email support is available, and monitored
during normal business hours. Click here for
a support request form, or simply email your information
to support@eurosonamerica.com.
To ensure a timely response, please be sure to provide
all of the requested information.
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