If
you are a customer with a valid Maintenance Agreement and
you are experiencing problems with your Software
or system we are here to provide assistance.
In order for us to provide the best response, it is suggested that you first obtain
and provide us with the following information:
For PoINT Software Products & Appliances
- The
serial number or your software or device
- A copy
of the software’s error log file
- A brief description
of the problem, including any recent changes to the server.
You can obtain Technical Assistance
byemail ortelephone.
Technical
support by telephone is available Monday-Friday 9:00 am
to 6:00 pm (Eastern) by calling
our toll free Hotline 1-800-423-1122, extension 102.
If
you are calling outside of normal business hours, please
leave a detailed voicemail message,
including your name, company name, the serial number
of your software, and a brief description of the problem.
Email support is available, and monitored
during normal business hours. Click here for
a support request form, or simply email your information
to support@eurosonamerica.com.
To ensure a timely response, please be sure to provide
all of the requested information.
|
About Us 
